Refund Policy

At THE MOBILE MASSAGE CO. (“we”, “us”, “our”, “I”) value your time and commitment to improving your health and well-being. To ensure fairness and clarity, please review our refund and cancellation policy below.

 

1. Cancellations & Rescheduling

• Notice Period: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Late Cancellations: Appointments cancelled with less than 24 hours’ notice may be charged the full session fee.

• No-Shows: If you do not attend your appointment without prior notice, the full session fee will apply.

 

2. Refunds

• Massage Services (Sports, Deep Tissue & Relaxation):

  • Refunds are not offered for completed sessions.

  • Prepaid sessions or packages are refundable only if cancelled more than 24 hours before the scheduled appointment.

  • If you experience a medical issue that prevents you from continuing treatment, please provide documentation and we will review refund requests on a case-by-case basis.

• Personal Training / Running Services:

  • Refunds are not provided for completed or partially completed sessions.

  • Prepaid packages may be refunded within 7 days of purchase if no sessions have been used.

  • After sessions have begun, packages are non-refundable but may be transferred to another person with prior approval.

 

3. Exceptions

• If we must cancel your appointment due to unforeseen circumstances, you will be offered either a full refund or the option to reschedule at no extra cost.

• Refunds will be processed back to the original payment method within 5–10 business days.

 

4. Contact

If you have questions about this policy or need assistance with a refund request, please contact us at:

THE MOBILE MASSAGE CO.
info@themassageco.co.uk
07305117367