Privacy Policy
Last Updated: 2025
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This Privacy Policy explains how THE MOBILE MASSAGE CO. (“we”, “us”, “our”, “I”) collects, uses, stores, and protects your personal information in accordance with the UK GDPR and Data Protection Act 2018.
1. Information We Collect
We may collect and store the following information from you:
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Personal details: name, date of birth, contact information (phone, email, address).
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Health information: medical history, injuries, lifestyle details, and other data relevant to providing safe massage therapy and personal training services.
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Payment information: records of transactions (we do not store full card details if payments are taken electronically).
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Communications: emails, text messages, or other correspondence between you and us.
2. How We Use Your Information
We use your information for the following purposes:
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To provide safe and appropriate massage therapy and personal training services.
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To manage bookings, payments, and client records.
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To contact you regarding appointments, services, and relevant updates.
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To meet our legal, tax, and insurance obligations.
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
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Consent: when you voluntarily provide information on our client consent form.
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Contract: to fulfil our agreement to provide services you have booked.
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Legal obligation: to comply with tax, accounting, and insurance requirements.
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Legitimate interest: for record-keeping and business operations.
4. Data Storage & Security
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Your personal information is stored securely in paper and/or electronic form.
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Access is restricted to authorised staff only.
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We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
5. Sharing Your Information
We will not share your personal information with third parties except:
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Where required by law or regulation.
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With your explicit consent (e.g., liaising with your GP or healthcare professional).
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With our professional insurers, legal advisors, or accountants, if necessary.
6. Data Retention
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Client records will be kept for a minimum of 7 years after your last treatment, in line with professional and insurance requirements.
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After this period, records will be securely destroyed or deleted.
7. Your Rights
Under data protection law, you have the right to:
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Access the personal information we hold about you.
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Request corrections to inaccurate or incomplete data.
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Request deletion of your personal information (where legally possible).
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Restrict or object to certain processing activities.
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Withdraw your consent at any time (this will not affect data processed before withdrawal).
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Requests can be made in writing to the contact details below.
8. Cookies & Website (if applicable)
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If our website uses cookies or analytics tools, these may collect anonymous usage data. Full details will be provided in our website cookie policy.
Contact
If you have questions about this Privacy Policy or how your data is handled, please contact:
THE MOBILE MASSAGE CO.
Welwyn Garden City
07305117367