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Full Terms & Conditions

Last Updated: 2026

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These Terms and Conditions (“Terms”) apply to all massage therapy and Corporate services provided by THE MOBILE MASSAGE CO. (“we”, “us”, “our”, “I”) based in Welwyn Garden City, Hertfordshire. By booking a session or pakage, you agree to the following terms.

 

​Appointments & Bookings

  • All appointments must be booked in advance, either via phone, email  or in person.

  • You will receive confirmation of your booking once payment or deposit (if required) has been received.

  • All massage sessions begin at the time of arrival. This includes consultation, assessment, and treatment within your booked session duration.

  • Offers cannot be used in conjunction with any other offers, packages, promotions or discounts.

  • Travel within 7 miles of Welwyn Garden City is included. If you're located further away, feel free to get in touch for a quick quote based on distance and travel time. For locations outside this area, longer appointment times may be required.

 

Payments

  • Payments can be made by cash, card, bank transfer.

  • Full payment can be made prior to the session / treatment or once session / treatment is complete.

  • Block sessions/packages must be used within 3, 6 or 10 months of purchase depending on package and are non-transferable.

 

Cancellations & Refunds

  • 24 hours’ notice is required for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice will be charged in full and are non-refundable.

  • Refunds are only provided in exceptional circumstances, at the discretion of THE MOBILE MASSAGE CO.

  • If we need to cancel or reschedule, you will be offered an alternative appointment or a full refund.

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Gift Voucher 

  • Gift vouchers are valid for a period of 90 days (3 months) from the date of purchase.

  • Vouchers must be redeemed within this validity period. Expired vouchers will not be accepted.

  • Gift vouchers are non-refundable and cannot be exchanged for cash, either in full or in part.

  • Vouchers cannot be used in conjunction with any other offers, promotions, or discounts.

  • No extensions will be granted beyond the expiry date unless agreed.

  • Travel within 7 miles of Welwyn Garden City is included. If you're located further away prices may vary. Feel free to get in touch for a quick quote based on distance and travel time.

 

Health & Safety

  • Clients must complete a health and consent form before their first session.

  • It is your responsibility to inform us of any medical conditions, injuries, or changes to your health before each session.

  • We reserve the right to refuse treatment or training if it is deemed unsafe to proceed.

 

Liability

  • While every effort is made to provide a safe environment, THE MOBILE MASSAGE CO. is not liable for any pre-existing conditions, injuries, or issues arising from failure to disclose relevant health information.

  • Personal results may vary. No guarantees are made regarding specific fitness or health outcomes.

 

Client Conduct

  • Clients are expected to behave respectfully and appropriately during sessions.

  • Any inappropriate behaviour will result in immediate termination of the session / treatment with no refund, and possible termination of all future services.

 

Confidentiality

  • All personal and health information provided will be kept strictly confidential and stored in compliance with GDPR.

 

Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Massage Packages  - Terms & Conditions

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Package Overview

Massage packages are offered at a discounted rate compared to single-session bookings. Packages are designed to support ongoing maintenance, recovery, or performance-based massage care.

All packages are valid for sports, deep tissue, or relaxation massage, unless otherwise stated.

 

Validity & Expiry

  • Massage packages are valid for - 3, 6 & 10 months depending on which package from the date of purchase.

  • Sessions must be used within this period; unused sessions will expire after the validity date.

  • Extensions may be considered in exceptional circumstances at the discretion of THE MOBILE MASSAGE CO.

  • Massage packages cannot be used in conjunction with any other offers, promotions or discounts.

  • Bespoke or customised packages may be offered and tailored to individual requirements. Such packages will be agreed in writing prior to confirmation and may be subject to additional terms, pricing, and availability.

 

Booking & Availability

  • Appointments are subject to availability.

  • Package sessions must be booked in advance.

  • All massage sessions begin at the time of arrival. This includes consultation, assessment, and treatment within your booked session duration.

  • Mobile massage services are provided across Hertfordshire.

  • Travel within 7 miles of Welwyn Garden City is included. If you're located further away, feel free to get in touch for a quick quote based on distance and travel time.

 

Cancellations & Rescheduling

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

  • Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be deducted from the package.

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Refunds & Transfers

  • Massage packages are non-refundable once purchased.

  • Packages are non-transferable and may only be used by the named client unless agreed otherwise in advance.

  • Individual sessions within a package cannot be exchanged for cash.

 

Health & Medical Conditions

  • Clients are responsible for disclosing any medical conditions, injuries, or changes in health prior to each session.

  • THE MOBILE MASSAGE CO. reserves the right to refuse or modify treatment if it is deemed unsafe.

 

Treatment Adjustments

  • Treatment type and pressure can be adjusted during sessions based on client needs and preferences.

  • Package sessions cannot be split into shorter sessions unless agreed in advance.

 

Professional Conduct

  • All treatments are strictly professional.

  • Any inappropriate behaviour will result in immediate termination of the session, with the session counted as used.

 

Price Changes

  • THE MOBILE MASSAGE CO. reserves the right to amend prices at any time.

  • Package pricing is fixed at the time of purchase and will not be affected by future price changes.

 

10. Acceptance of Terms

By purchasing a massage package, clients confirm they have read, understood, and agreed to these Terms & Conditions.

Corporate Massage Bookings

 

THE MOBILE MASSAGE CO. offers corporate chair massage and workplace wellbeing services for businesses across Hertfordshire and surrounding areas.

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Booking Confirmation 

  • Corporate massage sessions must be booked in advance and are subject to availability. A booking is only confirmed once the appointment has been agreed and confirmed by THE MOBILE MASSAGE CO.

 

Minimum Booking Requirements 

  • Corporate bookings may be subject to a minimum booking duration depending on the location and size of the booking. This will be discussed and agreed at the time of enquiry.​

  • Travel within 7 miles of Welwyn Garden City is included. If you're located further away, feel free to get in touch for a quick quote based on distance and travel time. For locations outside this area, longer appointment times may be required.

 

Payment Terms 

  • Payment terms for corporate bookings will be agreed prior to the appointment. Invoices may be issued in advance or after the session depending on the booking agreement. Payment must be made within the timeframe stated on the invoice.​

 

Cancellation Policy

  • If a corporate booking needs to be cancelled or rescheduled, at least 48 hours’ notice is required. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the booking cost, depending on the circumstances.​

 

Workspace Requirements 

  • For workplace chair massage sessions, the client must provide a suitable space for treatments. This should be a quiet area with enough room to safely accommodate the massage chair and allow employees to relax during their session.​

 

Health and Safety 

  • Employees receiving massage treatments must complete any required health questionnaire before their session and inform the therapist of any medical conditions or injuries that may affect treatment.​

  • THE MOBILE MASSAGE CO. reserves the right to decline or modify treatment if it is deemed unsuitable for the individual’s health or safety.​

 

Professional Standards 

  • All treatments are delivered by a qualified massage therapist using professional equipment and oils. THE MOBILE MASSAGE CO. reserves the right to refuse service in cases of inappropriate behaviour or unsafe working conditions.

Contraindications & Health Information:

 

(When You Should Not Receive Massage Therapy)

 

Massage therapy may not be suitable if you have any of the following. Please inform your therapist before your session:

Medical Conditions (require GP clearance or may prevent treatment):

  • Infectious or contagious illnesses (e.g., flu, cold, skin infections, Covid-19).

  • Fever or raised body temperature.

  • Deep vein thrombosis (DVT), blood clots, or circulatory disorders.

  • Severe heart conditions or uncontrolled high/low blood pressure.

  • Recent surgery or major injury (within the last 6 months, unless cleared by GP).

  • Cancer (unless written approval from your consultant/GP).

  • Diabetes with uncontrolled blood sugar or complications (neuropathy, ulcers).

  • Epilepsy (unless stable and managed).

  • Osteoporosis or bone fragility (moderate/severe).

  • Kidney or liver disease.

  • Hepatitis.

 

Local or Temporary Conditions (treatment may be avoided on specific areas):

  • Cuts, bruises, open wounds, or recent scar tissue.

  • Skin conditions (eczema, psoriasis flare-ups, rashes, athlete’s foot, warts, etc.).

  • Varicose veins or areas of swelling/inflammation.

  • Recent fractures or sprains.

 

Other Circumstances:

  • Pregnancy as we do not currently offer pregnancy massage.

  • Under the influence of alcohol or recreational drugs.

  • Severe pain of unknown cause (requires medical assessment first).

Disclaimer

  • Not a Substitute for Medical Advice: Massage therapy and personal training services provided by THE MOBILE MASSAGE CO. are not a substitute for medical treatment, diagnosis, or professional healthcare advice. Always consult with your GP or healthcare provider before beginning any new fitness program or receiving massage therapy, particularly if you have a pre-existing medical condition or injury.

  • Client Responsibility: You are responsible for disclosing any relevant medical conditions, injuries, or changes to your health before each session. Failure to do so may increase the risk of injury or adverse effects, for which we cannot be held liable.

  • Results May Vary: Outcomes from massage therapy and personal training differ from person to person. We do not guarantee specific results.

  • Assumption of Risk: By booking and attending sessions, you acknowledge that massage and exercise carry inherent risks. You accept full responsibility for your participation and release THE MOBILE MASSAGE CO. from any liability for injury, loss, or damage, except where caused by negligence.​

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