Refund Policy

Last Updated: 2026

 

At THE MOBILE MASSAGE CO. (“we”, “us”, “our”, “I”) value your time and commitment to improving your health and well-being. To ensure fairness and clarity, please review our refund and cancellation policy below.

 

Cancellations & Rescheduling

• Notice Period: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Late Cancellations: Appointments cancelled with less than 24 hours’ notice may be charged the full session fee.

• No-Shows: If you do not attend your appointment without prior notice, the full session fee will apply.

 

Refunds

• Massage Services (Sports, Deep Tissue, Relaxation & Chair Massage):

  • Refunds are not offered for completed sessions.

  • Prepaid sessions or packages are refundable only if cancelled more than 24 hours before the scheduled appointment.

  • If you experience a medical issue that prevents you from continuing treatment, please provide documentation and we will review refund requests on a case-by-case basis.

 

Exceptions

• If we must cancel your appointment due to unforeseen circumstances, you will be offered either a full refund or the option to reschedule at no extra cost.

• Refunds will be processed back to the original payment method within 5–10 business days.

 

Contact

If you have questions about this policy or need assistance with a refund request, please contact us at:

THE MOBILE MASSAGE CO.
info@themassageco.co.uk
07305117367